Refund policy

Returns I want you to be completely happy with your new artwork. If for any reason you are not satisfied, I accept returns within 14 days of the delivery date. If 14 days have passed since your artwork was delivered, unfortunately, I cannot offer you a refund or exchange.

To be eligible for a return, the artwork must be in the exact same condition that you received it, undamaged, and securely packed in its original packaging.

Return Shipping Costs Please note that buyers are responsible for paying all return shipping costs. Because you are returning a valuable, fragile piece of art, you must use a trackable courier service (e.g., FedEx, DHL, UPS) and purchase shipping insurance for the full value of the artwork. I am not responsible for any damage or loss that occurs during return transit. If the artwork is returned damaged, the refund will be rejected.

Customs Duties & Taxes Any customs duties, import taxes, or courier brokerage fees paid by you upon the original delivery are strictly non-refundable.

Exceptions / Non-returnable items Custom artworks, personalized commissions, or artworks modified specifically for you cannot be returned or refunded.

Damaged Artwork in Transit I pack my art with extreme care and robust materials. However, if your artwork arrives damaged due to courier mishandling, please contact me immediately (within 48 hours of delivery) at hello@thalzy.com. You must include clear photos of both the damaged artwork and the exterior/interior of the original packaging. I will work with you and the shipping carrier to resolve the issue as quickly as possible.

Refund Process Once your return is received and inspected, I will send you an email to notify you that I have received it. I will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.